Arai Terms
Description: After many years of listening to rider feedback, we have found that satisfaction with a helmet - any helmet - starts with your understanding the importance of fit. Most importantly, understanding how proper size and fit affect how a helmet performs during everyday riding, and how uninformed purchasing decisions can affect that performance.
BUYING ONLINE OR BY MAIL ORDER: Registered Arai e-dealers® have agreed to work with Arai in an unprecedented campaign to make every effort to get you the right fit in your new Arai. If you find it impossible to visit your local dealer to buy your Arai in person, and therefore choose to buy online from a Registered Arai e-dealers® we want you to know the following:
Your purchase of an Arai helmet comes with a one-time, *NO-HASSLE, NO-FEE HELMET RETURN (return freight pre-paid) exchange option.
If, after receiving your helmet and test-fitting it in your home (never having removed the tags, shield film or actually using it for a test ride) you can return it to the place of purchase, within 3 business days after receipt, for an exchange to either another Arai size and/or model.
The helmet must be in absolutely brand new condition, returned in the original box with all the original paperwork and packing.
The cost difference, should there be any depending on model and/or design change, will either be refunded (in the case of a less expensive replacement Arai) or charged (in the case of a more expensive replacement Arai) to your credit card. You must confirm with the place of purchase prior to the return, as to what that difference in costs might be and approve it, as well as to make the arrangements for the authorized return.
Note that the dealer has final say as to the condition of the returned helmet, as well as any and all charges relating to damage, missing parts and/or cost differences in the case of an exchange. Arai has nothing to do with the purchase process, other than requiring the one free return for exchange. Any returns for another brand, or for a refund are not covered under this policy and will be charged for according to the policies of the selling dealer.
Therefore, it is up to you as the customer to understand all sales and return policies of the selling dealer prior to making your purchase.
Thank you very much for considering Arai for your next helmet purchase. We hope we have provided some useful information and hope you apply it, even if you choose another brand. After all, aren’t you worth a little extra consideration?
If you have any further questions, please feel free to contact us directly.
And remember, only dealers listed on our dealer locator and displaying the registered E-Dealer logo are authorized to sell Arai helmets via the internet, as they have agreed to Arai’s policies, most importantly the "no return shipping or return fee exchange" extra effort to get you properly fitted.
Best regards and safe riding,
Brian M. Weston
Director of Operations
ARAI HELMET AMERICAS, INC.
Note: These Arai Terms do not apply to CLOSEOUT helmets. CLOSEOUT helmet sales are subject to our normal exchange policy and do not include free return shipping on exchanges.
Ready to Start Shopping? View/Buy Arai Helmets Here.
Looking for an Arai Size Chart? Click Here.
Additional Questions? Contact Us for further information.
